Yesterday I had the pleasure of dealing with two different people at Bikesure and it was only hours later that the penny dropped as to why the first person was keen for me to be a fucking idiot.
Number one wanted me to cancel my existing policy (it has about 5 weeks to go) and take out a new one rather than pay the admin charge to remove one bike and add a different one. No, that’s not going to happen because 10% of my previous premium is more than the admin charge and it makes no sense to throw it away. There was also an admin charge applicable in the event of early termination of an existing policy.
Number two was happy for me to make the changes but didn’t understand why I was requesting a ‘window’ when both bikes would be insured rather than the change take place at an exact time. No problem, I’ll cope without but it means I need to hurry so don’t waste my time trying to sell me additional services because I’ve only got a limited amount of time to finish the insurance changes then get to the dealer. It still took ages because she insisted on trying to sell me different types of policy but I avoided riding uninsured by 5 minutes.
I appreciate that everyone has to make a living but number one was obviously only involved in selling new policies so wasted a fair amount of time trying to persuade me that the best course of action for me was to throw a few weeks worth of cover in the bin just so he could get his commission. Number two wasn’t going to deviate from her procedure because she probably wasn’t clever enough to skip a page even though she’d been told I needed to get a move on and there was no chance of me purchasing fucking key insurance and her gaining commission from new sales
Not to worry, I’ve got plenty of time to get quotes ready for my renewal and Bikesure dropped a few loyalty points yesterday.
Number one wanted me to cancel my existing policy (it has about 5 weeks to go) and take out a new one rather than pay the admin charge to remove one bike and add a different one. No, that’s not going to happen because 10% of my previous premium is more than the admin charge and it makes no sense to throw it away. There was also an admin charge applicable in the event of early termination of an existing policy.
Number two was happy for me to make the changes but didn’t understand why I was requesting a ‘window’ when both bikes would be insured rather than the change take place at an exact time. No problem, I’ll cope without but it means I need to hurry so don’t waste my time trying to sell me additional services because I’ve only got a limited amount of time to finish the insurance changes then get to the dealer. It still took ages because she insisted on trying to sell me different types of policy but I avoided riding uninsured by 5 minutes.
I appreciate that everyone has to make a living but number one was obviously only involved in selling new policies so wasted a fair amount of time trying to persuade me that the best course of action for me was to throw a few weeks worth of cover in the bin just so he could get his commission. Number two wasn’t going to deviate from her procedure because she probably wasn’t clever enough to skip a page even though she’d been told I needed to get a move on and there was no chance of me purchasing fucking key insurance and her gaining commission from new sales
Not to worry, I’ve got plenty of time to get quotes ready for my renewal and Bikesure dropped a few loyalty points yesterday.
