I doubt I'll be buying much from North Oxford again- had a bike and a car off them in the last year and they haven't been great on the after sales nor very good at returning calls for future sales either.
A few weeks ago I went in to test ride a GSA which they didn't have available as it was out with one of their staff- they said they would get it in for me and I waited to hear from them.
Several days passed without hearing anything so I went to another dealer, rode one, loved it and sorted my trade in for a delivery that happened last week.
2 days after I got the new bike I received a voicemail from North Oxford saying they could get me the bike to test ride with a couple of days notice, I just had to let them know when.
I rang them back and let them know not to worry.
I didn't bother saying that in the time that it took them to get back to me I had test ridden with another dealer, made my decision, organised my trade in, waited for the new bike to come in, the bike was prepped with some things I wanted done to it and I had taken delivery of that bike.
Suffice to say I'll probably not be buying much from them in future- they are close, so I'd rather keep them onside for the times when I need things done and don't fancy riding the 100 miles round trip to Maidenhead to Bahnstormer, who I bought the GSA from, as well another bike.
I've also had problems with Cotswold not getting back to with phone calls- in the last 3 years we've had 2 cars and 3 bikes from BMW dealers. Cotswold were called each time asking for prices, availability etc and not once have they returned a call. Recently they did call me out of the blue to see if I was going to come in for their 'amazing winter sales event'.