Tonight I contacted CN with regards to renewing my policy. I have been a customer of theirs for many claim free years.
Every time I have contacted them in the past I have been pleased with the staff I have spoken with.
I rang tonight as I'd obtained a cheaper quote from Bennetts of £117 instead of £188 from CN.
Without going into detail with regards to what the policy includes for the price, I have to say I was both angered and dismayed with the attitude of the call handler.
He seemed reluctant to try and match my quote from Bennetts. His tone was unhelpful and bordering confrontational.
It got to the point due to his tone, even if he had managed to match the quote from Bennetts, I'd have gone with them.
I think he made a half hearted attempt to beat them, but didn't manage it ( a whole £10 off) and was surprised when I said £178 wasn't good enough!
Having been a loyal customer for years, I am bitterly disappointed in having to take my custom elsewhere, maybe that's the way of the world nowadays.
Oh, and the call taker, I'm not his 'mate'. I was a customer, not a mate... I don't like being called mate by someone I don't know. He had my name on the system in front of him, please use that!
Carole Nash obviously don't want the business
Every time I have contacted them in the past I have been pleased with the staff I have spoken with.
I rang tonight as I'd obtained a cheaper quote from Bennetts of £117 instead of £188 from CN.
Without going into detail with regards to what the policy includes for the price, I have to say I was both angered and dismayed with the attitude of the call handler.
He seemed reluctant to try and match my quote from Bennetts. His tone was unhelpful and bordering confrontational.
It got to the point due to his tone, even if he had managed to match the quote from Bennetts, I'd have gone with them.
I think he made a half hearted attempt to beat them, but didn't manage it ( a whole £10 off) and was surprised when I said £178 wasn't good enough!
Having been a loyal customer for years, I am bitterly disappointed in having to take my custom elsewhere, maybe that's the way of the world nowadays.
Oh, and the call taker, I'm not his 'mate'. I was a customer, not a mate... I don't like being called mate by someone I don't know. He had my name on the system in front of him, please use that!
Carole Nash obviously don't want the business