Bahnstormer mystery shopper

mermoto

mermoto

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Visited Bahnstormer today to look at a possible new GS, hmm. Well, looked at all the bikes one by one outside and then walked around each bike in the showroom and accessory department. There must have been at least 8 members of staff in the showroom and not one "hello" or "can I help you". I even purposely stood in front of one the chaps sitting in front of his computer screen while I admired one of the GS's in the window and nothing. Clearly Mr Bahnstormer doesn't need any new business.

In contrast I then went to Guildford Destination Triumph and was approached by a young lad who could not have been more helpful and was able to answer all the questions I had after being rather taken by their new 1050 Sport :D
 
I prefer not to be approached while I peruse. When I want assistance, I say "Excuse me, can you help me?"
Seems to do the trick.
 
I like an initial approach just in case i have any questions or i'm looking for something specific, then i like to be left alone!
 
Careful, this forum does not like any negative comments against the dealership called bahnstormers.
I made that mistake.
 
mermoto said:
Visited Bahnstormer today to look at a possible new GS, hmm. Well, looked at all the bikes one by one outside and then walked around each bike in the showroom and accessory department. There must have been at least 8 members of staff in the showroom and not one "hello" or "can I help you". I even purposely stood in front of one the chaps sitting in front of his computer screen while I admired one of the GS's in the window and nothing. Clearly Mr Bahnstormer doesn't need any new business.

In contrast I then went to Guildford Destination Triumph and was approached by a young lad who could not have been more helpful and was able to answer all the questions I had after being rather taken by their new 1050 Sport :D
Click to expand...

You should feed this to Bahnstormer, I don't like to be hassled when I'm looking to buy anything, but a courteous "good morning/afternoon I'm over here if you need anything/have questions" is the simplest of basic customer service.
I've only ever been into the Bahnstormer in Maidenhead and NOG, and this was the approach at both.
 
Nothing makes me want to exit a shop quicker than some pushy salesman and what's wrong with you walking up to someone and saying hi can you help me with something
 
mermoto said:
Visited Bahnstormer today to look at a possible new GS, hmm. Well, looked at all the bikes one by one outside and then walked around each bike in the showroom and accessory department. There must have been at least 8 members of staff in the showroom and not one "hello" or "can I help you". I even purposely stood in front of one the chaps sitting in front of his computer screen while I admired one of the GS's in the window and nothing. Clearly Mr Bahnstormer doesn't need any new business.

In contrast I then went to Guildford Destination Triumph and was approached by a young lad who could not have been more helpful and was able to answer all the questions I had after being rather taken by their new 1050 Sport :D
Click to expand...

Yes its the same in some of our car and bike dealers I usually look for the salesman and say loudly "What do I have to do here to get some attention? RING A BELL? Ive coughed Loud! but there not bothered its worse when your doing all this and one of the salesmen is the bloody Owner !
 
Any specialist retail establishment should at least acknowledge a customer with a simple "Good Morning" or "Would you like any assistance" its a minimum standard in my books. Nobody wants to hassled but any salesman worth their salt should at least be able to engage with a potential customer. In complete contrast I had breakfast in a non to shabby hotel that morning and congratulated the restaurant manager on our departure for her attentiveness and the way her young foreign staff had looked after us. We had overheard her giving instruction and praise to her staff and left very impressed by her attitude towards them and her customers.
 
A while ago i posted my thoughts after a visit to the maidenhead establishment. It didnt go down to well!. I have never been back.
 
Contrast the above to Alan Jeffries, the lady from the centre desk just says hello and asks if you would like a coffee. No banal "Are you allright" nonsence, just a great welcome.
And I would add I have never bought a bike from them I just use them for my servicing.
 
Never had a problem with the Maidenhead branch but visited the Alton branch a few months ago and not one staff member approached, twats, would be interested in which branch the op visited?
 
I would certainly be pissed off if I was in charge and no one had approached you,asked if you would like any help or assistance ,if you didn't then you should be told well please give me shout if I can help in any way,would you like a coffee while you look around?

This ' whats wrong with you approaching them' fuk that you are potentially there to spend money ,they are employed to provide a friendly efficient service.
 
Gazzabart said:
Nothing makes me want to exit a shop quicker than some pushy salesman and what's wrong with you walking up to someone and saying hi can you help me with something
Click to expand...

I can understand your point of view, but disagree - sales staff do not need to be "pushy"; a brief "hello, if I can help, I'm just over here" or similar is a common courtesy which most people expect when entering a showroom. Ignoring them is far worse in most cases as the OP states.

That said, it never ceases to amaze me that sales staff are so lazy and self-defeating ; yes, it can be a boring job (DAMHIK), but they should be fighting each other to greet potential customers. Even a nod of the head will suffice, but ALWAYS acknowledge their presence FFS.
 
Over the years I have spent an absolute fortune at Bahnstormer, all my many bikes, clothes, lids, servicing, accesories etc etc from them and was 100% happy. And I said so several times on here. Sadly I no longer go there, and doubt I will again anytime soon. Nothing major, but I felt they had gone of the boil a bit since the extra dealership, and a newer influx of staff, it was all a bit to much trouble for them, like they were resting on their laurels. Customer service levels had dropped, things got "forgoton" during services, and I eventually tired of them.
 
solidstate100 said:
Over the years I have spent an absolute fortune at Bahnstormer, all my many bikes, clothes, lids, servicing, accesories etc etc from them and was 100% happy. And I said so several times on here. Sadly I no longer go there, and doubt I will again anytime soon. Nothing major, but I felt they had gone of the boil a bit since the extra dealership, and a newer influx of staff, it was all a bit to much trouble for them, like they were resting on their laurels. Customer service levels had dropped, things got "forgoton" during services, and I eventually tired of them.
Click to expand...

Comments like that should strike fear into any dealer principal's heart.
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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