The 20 does seem very good but hideously over sized. If bloody sena would just get back to me whether the remote can be paired to two different models at the same time the button operation wouldn't be an issue.
I got used to its size, the so called glove friendly buttons aren't, however! 20s is just "OK", not useless by any means and so much better than autocom to set up and use, possibly having just about got to that point sena ran out of steam, since whilst it does OK it could have been so much better
sena confirmed to me (getting them to admit it was like getting the truth out of a politician) that the wristband remote ( which I thought I wanted because I struggle with buttons out of sight due to numb finger ends) does not have the ambient mode button on it, handy when off bike paying for petrol etc where in ear monitors and helmet make it even harder to hear chatter!
So, remote is not really good enough to justify its pricetag!
Sena device manager is clunky looking lump of poo....designed to look retro I guess, you know, back when apps were written soley for programmers to understand and use, they certainly nailed that alright!
It doesn't even tell you what devices the sena is paired with currently, even my 6 year old car can tell me that!
theoretically you can give feedback through their forums, but usually any suggestions to improve product is met with a deafening silence, so customer relations is very week, like many macho companies they cant accept they do not know best!