Yes, I'm back safe and sound, the gearbox is out and with a friend of mine in Tralee who knows about this stuff.
It was an interesting few days to say the least in relation to the recovery and I learned a lot from the experience.
In summary my experience went something like this.....
Contacted Carole Nash at 9am Saturday morning, just looking for information and to know what my options were.
15mins later it ended with them saying that someone would call me within an hour.
No call received.
2.5 hours later a recovery Van arrives at campsite whilst I am sunning myself.
Panic packup and load in to van.
Nice 2 hour trip to the ferry in the van.
Attempted to make arrangements for collection on the other side but had no success. I assumed that I was going to be collected and brought home with the bike.
Others assumed (including the recovery company) that I would be collected and brought to a nearby garage.
Negotiated getting brought to a friends house in the southside of Dublin city.
Was not met off ferry on Saturday evening.
Called Carole Nash again and was transferred again to a line that just rang out (International recovery I believe).
Called CN back and told them that I was totally fed up at this stage and that I was taking matters back in to my own hands.
Drove bike at 25kmph to friends house, much to the annoyance of other road users.
Had a cuppa and quick chat then got a taxi to Red Cow and Dublin City Coach.
Got bus home (2hrs)
Told all of the above again to my sympathetic wife including my plans for next two days.
Sunday, back on road again to Dublin with car and trailer.
GOT A CALL enroute from the recovery company equiring about my experience AGHHHHHHHHHHHHHHHH!
Collected bike from my friends house.
Back home at 4.30pm, gearbox out at 5.30pm.
Monday, dropped gearbox to Tralee whilst admiring all the Harleys and others returning from Killarney Bikefest.
All in all I logged 11 calls re the recovery of which four lasted around 15mins (most of time on hold).
I also had to give my reg number and name/address for data protection reasons each time, AND a lot of these calls included a transfer to another agency where I had to repeat the infomation all over again.
Also I'm not really sure who I was talking to each time I was on the phone. I checked my policy when I got home and whereas I thought I was talking to Carole Nash, I was in fact talking to Inter Partner Assistance / AXA Assistance recovery group who provides this service to CN. (I could be wrong here though).
Lessons Learned........
Know exactly what your policy covers you for. It was my first time using this service in around 37 years of biking so I wasn't that clued in.
Be aware that if you are just looking for info then you might set a full recovery in motion.
My biggest issue really was not getting that first promised phonecall re giving me information and options.
Anyway.... older and wiser now.
Fran