Yes we have a handful of these pre-registered 390's left @ £3099. See you on Saturday, we are open 8:30 - 2:30 this Saturday.
No you won't!
That's because I called in on my way down to Devon this afternoon instead and ordered a new 390 Duke! .
I must say, my second visit was a complete transformation on the first. Brilliant. . Happy salesman ( who's name I have shamefully forgotten , sorry ) was superb! I even ordered some heated grips and hand guards to be fitted before I collect on the 23rd. Paid in full, drove off down the M5 with a smile on my fat face. Exactly how it should be. .
Thank you.
I did mention about the £100 store credit you offered but you weren't there to confirm it!
Maybe that could go towards a tail tidy?
I love a happy ending.
Perhaps Udders could be played by Hugh Grant?
Glad to hear my colleagues looked after you in the way you should be. I can add a tail tidy to your order & credit the £100 against it, not a problem.
Many Thanks
James
I have checked back at the CCTV and there were 3 customers upstairs with 2 members of staff. The member off staff that walked passed you was on the way to the bathroom and hence never stopped, must have been urgent !
Again we apologise but I'm afraid something's we are caught out and can be short of staff, but we can't leave customers mid serving them it's not how we do business. You were noted as being downstairs, and when a member of staff was free and came down you had already left. If you had made a quick trip up the stairs you would have noticed all other members of staff were busy and mid conversation, myself being one.
Again we apologise, but don't fee it's appropriate to be called wa****s !
As a gesture of goodwill I will offer a £100 store credit on top of either the 390/690 offering for you to make a return trip.
You cannot get fairer than that, To AMS. I'm not sure I would have been so accomadating if I'd been called a W****r.
Andrew
Timely for me finding this thread.
My 690 has died and I need to replace the pulser coil. As AMS are my 'local' dealer I called them to see if they had a flywheel puller. “Yes, in stock, can we post it to you?”. As I really needed to get the bike going I opted to drive there so I could do it the same day. For reasons unknown when I got there they didn’t have one in stock, but the workshop had one.
Parts chap went to see if I could borrow it overnight (it was 4pm and I would have had it back by 8am) but no go.
Two hours out of my working day and a fifty mile round trip. “Sorry about that that.” just doesn’t cut it.
We’re going to be buying 2 501's and 2 701's later this year. It sure as hell won’t be from AMS.
Sorry Dansin about your experience, I'm afraid we don't offer a tool hire service. We did however offer to remove the flywheel for you within our workshop for the cost of the appropriate time taken.
Here we go again......... customer service slipping
I’ve now had the little 390 Duke ( superb bike by the way ) for 13 months now. I started it up last weekend and there was a warning light on the dash which turned out to be the 12 month service reminder. Ok. Give AMS a call today, got put through to the service dept. All going well so far. Spoke to some chap and I tell him there’s only 257 miles on the clock and I’ve only ridden it 5 times in total. He takes my name and number saying he’ll speak to the service manager and he will give me a call straight back............................
Let’s see how long it takes.................
Now I could take it to my local KTM dealer in Norwich but I know the owner too well after dealing with him in the BSB paddock. Not gonna happen. Ever.
Next closest is KTM Peterborough. Maybe I’ll try them tomorrow.
Shame really.
The procedure with such a low mileage 12 month old bike is to book it in for an annual service.
It wasn’t booked in because of the low mileage! The lad I spoke to was going to check with the service manager whether to wait till the 650 running in miles has been done or go by the 12 months is up before booking it in. It’s very easy. It would’ve taken him 30 seconds to find out the procedure with a new bike of such low mileage.
So according to you someone who buys a brand new bike a year ago and tries to book it in for its first service isn’t a good value customer? How do you work that out then?
I’m trying to give the dealer repeat business and travelling from Norfolk to Tewksbury to get the job done. I have to drive past many other KTM dealers who I’m sure will happily do the job.