I bought a set of Denali D4.2 lights to "Plug and Play" in to my already purchased Denali Can Smart Controller. I bought these lights specifically because of the connections on the Can Smart Controller.
The lights arrived on 31st October but were not fitted to the bike until the 5thNovember.Bike is laid up for the winter. It was daylight so I just checked they both illuminated, which they did and looked OK.
On 1st Dec I needed to move the bike and noticed that one of the lights was flickering slightly as it was dark. Next day I swapped connections with the one that was OK to eliminate a problem with the controller. It appears that it is the light that is faulty.
Contacted Demon Tweeks on the 2nd December, which they arranged collection of the item. Their process is to send the faulty item back to their supplier to have it checked where, depending on their findings will either repair or replace the faulty light. I have already expressed with D.T. I am expecting a replacement. After the lights had been with D.T. for over 2 weeks and I had heard nothing I e-mailed their customer services and was advised they were still waiting to hear from their supplier.
Am I being unreasonable to think that this is piss poor customer service?
Its not so bad that the bike is not being used, but I still think this is pretty poor after sales service as I am still waiting for the outcome
In hind sight I should have gone down the same route as others by buying a cheap set of lights and a Hex ez-can as it has more common connections for accessories and saved myself £200... lesson learned and may be worth a warning to any future purchasers thinking of the same set up...
The lights arrived on 31st October but were not fitted to the bike until the 5thNovember.Bike is laid up for the winter. It was daylight so I just checked they both illuminated, which they did and looked OK.
On 1st Dec I needed to move the bike and noticed that one of the lights was flickering slightly as it was dark. Next day I swapped connections with the one that was OK to eliminate a problem with the controller. It appears that it is the light that is faulty.
Contacted Demon Tweeks on the 2nd December, which they arranged collection of the item. Their process is to send the faulty item back to their supplier to have it checked where, depending on their findings will either repair or replace the faulty light. I have already expressed with D.T. I am expecting a replacement. After the lights had been with D.T. for over 2 weeks and I had heard nothing I e-mailed their customer services and was advised they were still waiting to hear from their supplier.
Am I being unreasonable to think that this is piss poor customer service?
Its not so bad that the bike is not being used, but I still think this is pretty poor after sales service as I am still waiting for the outcome
In hind sight I should have gone down the same route as others by buying a cheap set of lights and a Hex ez-can as it has more common connections for accessories and saved myself £200... lesson learned and may be worth a warning to any future purchasers thinking of the same set up...