sagalout
Registered user
So, took my bike in for a tyre change last week, to a well know and respected dealer.
Also asked them to look at the brake failure issue from my other thread.
The service receptionist first told me that the diagnostics wasn't showing anything wrong so they would have to investigate. I said I was pretty certain it was the rear wheel speed sensor, as the speedo is dead for the first few miles, then kicks in (advice from other thread).
She then went away and came back half an hour later to say that they had 'broken the valve' during the tyre change, and they would have to order another one which would take a couple of days so would I be ok to take a loan bike. She also said that the 'sensor cost' was going be £100 odd quid. I honestly can't remember the wording she used at this point but I presumed she was referring to the rear wheel speed sensor so said that was fine.
I then get a call yesterday to say that the mechanic thinks the brake failure warning might be the loom, and would I authorise an hours work to investigate. I asked if the RWS hadn't fixed the problem and she said they hadn't ordered it yet, only a new tyre pressure sensor which was odd as I was supposed to be picking the bike up. It then dawned on me that when she gave me the cost on friday she was actually talking about the tyre pressure sensor and not the rear wheel sensor. They are a similar price.
My questions is, as the dealer broke the TPS during a tyre change (it was fine when I took it in) then is it fair to bill the customer for it?? I recognise that I may have given authority for it accidentally, but that was down to a lack of clarity and confusion from the service receptionist, who definitely initially said that it was the valve they had broken, and hadn't ordered the rear wheel sensor.
Their service manager is calling me back apparently but just wanted to sanity check that I wasn't being unreasonable.
If they had been clear that there was a cost of the tyre pressure sensor I wouldn't have had it replaced - I'm quite happy checking the pressure manually!
Also asked them to look at the brake failure issue from my other thread.
The service receptionist first told me that the diagnostics wasn't showing anything wrong so they would have to investigate. I said I was pretty certain it was the rear wheel speed sensor, as the speedo is dead for the first few miles, then kicks in (advice from other thread).
She then went away and came back half an hour later to say that they had 'broken the valve' during the tyre change, and they would have to order another one which would take a couple of days so would I be ok to take a loan bike. She also said that the 'sensor cost' was going be £100 odd quid. I honestly can't remember the wording she used at this point but I presumed she was referring to the rear wheel speed sensor so said that was fine.
I then get a call yesterday to say that the mechanic thinks the brake failure warning might be the loom, and would I authorise an hours work to investigate. I asked if the RWS hadn't fixed the problem and she said they hadn't ordered it yet, only a new tyre pressure sensor which was odd as I was supposed to be picking the bike up. It then dawned on me that when she gave me the cost on friday she was actually talking about the tyre pressure sensor and not the rear wheel sensor. They are a similar price.
My questions is, as the dealer broke the TPS during a tyre change (it was fine when I took it in) then is it fair to bill the customer for it?? I recognise that I may have given authority for it accidentally, but that was down to a lack of clarity and confusion from the service receptionist, who definitely initially said that it was the valve they had broken, and hadn't ordered the rear wheel sensor.
Their service manager is calling me back apparently but just wanted to sanity check that I wasn't being unreasonable.
If they had been clear that there was a cost of the tyre pressure sensor I wouldn't have had it replaced - I'm quite happy checking the pressure manually!