A Shocked TMF

Tmf

I’d have expected BMW to sort out “the missenden flyers “ suspension on a goodwill basis in view of his high profile and thousands of subscribers!
Not much hope for Us
 
desertyellow said:
I’d have expected BMW to sort out “the missenden flyers “ suspension on a goodwill basis in view of his high profile and thousands of subscribers!
Not much hope for Us
Click to expand...

I think he may have an attitude like that to go with it. BVG or JoJo will get a much better response from BMW.
 
desertyellow said:
I’d have expected BMW to sort out “the missenden flyers “ suspension on a goodwill basis in view of his high profile and thousands of subscribers!
Not much hope for Us
Click to expand...

I'm only surprised that Bahnstormer Maidenhead didn't nip this in the bud before he did a video on it :blast
 
Mr Bean said:
Maybe depends on his attitude at the time?
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Considering that every video he produces, that has a BMW in it, Bahnstormer Maidenhead always supply the bike I can't imagine that his 'attitude' would have been any different than at any other time

Sadly, it's an own goal for BMW and Bahnstormer :loopy
 
Blackal said:
He seems a lot more likeable than in his road commentaries.

My original idea of a R1200GS was to get a basic model (with heated grips) - and to buy Wilbers/Ohlins for it from new.

General opinion was that a) BMW UK would have to make it a "Special Order", and b) that resale would take a big hit.

I reckon once that bike gets to 3-4yrs old - it becomes a bigger attraction than the electronic suspension TE, to buyers.....

Electronics fail - and quite often in the first year......
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I did just that in June last year but I never even had heated grips fitted...totally basic with no electric gizmos whatsoever.

I will wait until the shocks fail before doing what you were going to do from new though. :thumb2
 
GSTourer said:
I did just that in June last year but I never even had heated grips fitted...totally basic with no electric gizmos whatsoever.

I will wait until the shocks fail before doing what you were going to do from new though. :thumb2
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Two ways of looking at it, I suppose.......

Having several bikes with plush suspension- I couldn’t have suffered the stock suspension for that time - Better to enjoy the benefit of good suspension from the start.

Al:thumb.
 
Bit dramatic from Mr Flyer. A bit hopeful to think BMW will fit second hand parts to his pride and joy.

Sachs units can be serviced by any independent suspension specialist worth his salt (for approx. £140 ), such as these people…

https://www.brooksuspension.co.uk/be...r-service.html
http://www.jhsracing.co.uk/motorcycl...sion-services/

When my GSA shocks give up the ghost, I’ll replace front & back with Nitron units, and get the Sachs units serviced (to keep as spare or for putting back on the bike in the event of sale.:thumb2
 
Things go wrong - it’s a fact of life for manufactured products, if you go about resolving it in a considered and polite manner then you are more likely to get a favourable outcome -if you get all shouty and YouTube, then expect the doors to be shut firmly in your face.

If he thought he had a genuine case and was being dealt with unfairly then he should have got his solicitor to right a polite letter to BMW pointing out their obligations - simples.

P.S. MF comes across in his videos as a most irritating know it all who makes a huge number of errors of fact in his reviews :)
 
This is an interesting point raised. The fact a shock absorber has failed within 4 years and 20,000 miles is terrible. No doubt BMW would argue it’s a consumable item, and having worked in the motor trade shocks were/are a consumable item. However as a hi tech piece of equipment, I’d still expect it to last more than 4 years. From watching the video it looks more like an electronics failure? I’d be tempted to go down the sale of goods route, the question is would you take the dealer to court or the manufacturer. Technically it is the person that sold you the goods, so it’s the dealer.


Sent from my iPhone using Tapatalk
 
Engineer said:
Things go wrong - it’s a fact of life for manufactured products, if you go about resolving it in a considered and polite manner then you are more likely to get a favourable outcome -if you get all shouty and YouTube, then expect the doors to be shut firmly in your face.
Click to expand...

Except he did the video after having the door shut in his face. As for manufactured products going wrong, yes it is a fact of life and so is the sale of goods act which says good should last for a reasonable time, 4 years and less than 20,000 miles is not a reasonable time when compared to similar products.



Sent from my iPhone using Tapatalk
 
Thought Bmw was a premium brand we pay a premium price less than 20000 miles from a bike that’s not been off roading or done a lot of two up touring is not good enough .
 
I feel sorry for TMF that his shock failed at such a low mileage - it shouldn’t happen, that’s a given. Anyone who knows Dean, who runs our Maidenhead shop, would know he would do absolutely anything (apart from give up his new cat) to sort a problem out. The problem is that TMF has gone straight from a conversation with our Service Advisor (who has to work within certain parameters) to YouTube. If you have a problem, like most companies, you need to esculate to someone who can be more creative with finding a solution. A bit disappointed too really. Alistair
 
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Given the amount of bikes that have been nicked makes you wonder where the Italian ebay shock originated from :augie
 
Bahnstormer8 said:
I feel sorry for TMF that his shock failed at such a low mileage - it shouldn’t happen, that’s a given. Anyone who knows Dean, who runs our Maidenhead shop, would know he would do absolutely anything (apart from give up his new cat) to sort a problem out. The problem is that TMF has gone straight from a conversation with our Service Advisor (who has to work within certain parameters) to YouTube. If you have a problem, like most companies, you need to esculate to someone who can be more creative with finding a solution. A bit disappointed too really. Alistair
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I found it very odd that he expected your workshop to fit a part he found off the internet. I don't know any branded workshop that would do that and for good reason.
 
Bahnstormer8 said:
I feel sorry for TMF that his shock failed at such a low mileage - it shouldn’t happen, that’s a given. Anyone who knows Dean, who runs our Maidenhead shop, would know he would do absolutely anything (apart from give up his new cat) to sort a problem out. The problem is that TMF has gone straight from a conversation with our Service Advisor (who has to work within certain parameters) to YouTube. If you have a problem, like most companies, you need to esculate to someone who can be more creative with finding a solution. A bit disappointed too really. Alistair
Click to expand...

Well that explains a lot and makes perfect sense how it ended up in a grumpy video :blast
 
To be fair, we should have escalated it also - that's a conversation for tomorrow morning!
 
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