Clutch gone with a bang

While I will not have an opinion when it comes to the legal claim, I can confirm that if I put my F800GS on the center stand the wheel will spin even when clutchlever is pulled in all the way, and unloaded it will spin almost as if the clutch was out. However it does not take much force to stop the wheel from spinning.

This friction in the clutch makes my bike jerk ever so slightly when I put it in gear. If I for some reason put the bike in gear while not sitting on the bike, the mere weight of the bike will stop it from moving.

Now, if the clutch is slightly out of adjustment, there might be a slightly extra pull which would hardly be noticeable as long as you sit on the bike but might make a difference when you stand next to the bike and you are not prepared for the forward jerk that might be able to move an unloaded bike.

As for BMW covering the costs it is my experience that BMW generally are more willing than most brands. But they rely heavily on the judgment from the dealer, thus the dealer needs a sensible explanation in order to get something back from the mothership.

The F800 is a lovely bike, so I hope you get this mess sorted out and your health back on track.
 
Sounds more like the shaft that runs from the end of the clutch cable into the side casing and actuates the clutch has fractured (part nos 21217708143) , if it did so whilst the bike was in gear it would be the equivalent of dropping the clutch
 
Sounds more like the shaft that runs from the end of the clutch cable into the side casing and actuates the clutch has fractured (part nos 21217708143) , if it did so whilst the bike was in gear it would be the equivalent of dropping the clutch

That shaft slots in to the part in post #8 if it were to slip out of location due to incorrect clutch adjustment the results would be as if the clutch was dropped, When the side case is removed that shaft will disengage and come off with the cover the tech would then see nothing broken. The tech would rebuild the bike adjust the clutch to factory spec and all would be fine and no fault found.

Has someone being playing with the clutch adjustment, was the bike new or used when bought ?
 
Thanks for your further posts, some interesting information here.
The bike was purchased used from BMW, I've had it since last November and had done a thousand miles or so on it.
Still nothing further heard since my last post, tried calling BMW customer services at the weekend, but got told my customer service rep would be asked to phone today, nothing heard. Not impressed with the information being recived, been nearly a month now and as far as I am aware we are no further forward. Not the service I expected from BMW.
Does anyone know if approved used bikes allow a loan bike whilst yours is in? Am ready to ride again now again and hope if they lend me one they may hurry more with mine.
 
Many, Many years ago:

A company I did work for bought a new Bedford CF? van with a 2.3 litre petrol engine and a ZF gearbox in it.
The van was a nightmare. Sold for scrap at 18 months. Just about everything that could go wrong went wrong.
At one point, the van lost syncro on 2 gears, third and fourth.
They left it in for a warranty repair, and were afterwards presented with a bill for a new clutch (not a warranty item.) Gearbox was now working perfectly.
I crawled under the thing, and found on inspection, that the gearbox had evidently been dismantled.
The company doing the repair had billed our company for a new clutch which they did not fit, and Vauxhall for the gearbox repair which they did do, but denied doing to us.
Win Win for them.
Just consider the possibility that the release arm has been replaced without admitting it! Gets everyone off the hook! Except you!
Myke
 
If it’s at all possible I would take it to John Clarke Dundee for a second opinion. I wouldn’t touch Aberdeen with a barge pole as they have proven to be less competent over the years.

Alternatively, if you aren’t pursuing a warranty claim then talk to Neil at Craigstone Tyres in Oldmeldrum as he now does servicing and MOTs and knows his stuff.

And if you’ll forgive me for saying so, I have a set of crash bars in the For Sale section and I’m just in Inverurie area.
 
Sounds like something a main dealership would do Myke... sad the world is like that.
Cheers for the advice Shakey, I will consider Craigstone if I can't get anywhere with BMW, am waiting for customer services to get back, the current level of service is not acceptable.
Sadly I can't get access to the for sale section, I try to subscribe, but when I follow the links I reach a dead end... But may be interested.
 
So finally, after over a month had a reply back from BMW regarding the bike. They seem to say that, as we know, the wheel will turn whilst on the stand, but it shouldn't turn whilst the weight of the bike is on it. But despite that, they can't find a fault so i am to take it up with my insurance...
Absolute disgrace. The dealers have said the bike will have a health check and has been inspected, so will pick it up later and get them to sign off on it. As people have speculated, maybe the sorted whatever it was to avoid an injury claim, but I'll be looking to take this further.
The service i have recieved from BMW customer service has been awful and i will not be buying another from them. I have had to constantly chase them when told they will call be back and never been able to provide any useful information, I'd expect better service from a dodgy second hand dealers.
I can get a lift into Aberdeen later, so will pick the bike up then, I'll just have to strengthen so my now fear of walking the bike is not an issue...
Can't believe how disappointed i am with the service received, should of waited to find a tiger...
 
So finally, after over a month had a reply back from BMW regarding the bike. They seem to say that, as we know, the wheel will turn whilst on the stand, but it shouldn't turn whilst the weight of the bike is on it. But despite that, they can't find a fault so i am to take it up with my insurance...
Absolute disgrace. The dealers have said the bike will have a health check and has been inspected, so will pick it up later and get them to sign off on it. As people have speculated, maybe the sorted whatever it was to avoid an injury claim, but I'll be looking to take this further.
The service i have recieved from BMW customer service has been awful and i will not be buying another from them. I have had to constantly chase them when told they will call be back and never been able to provide any useful information, I'd expect better service from a dodgy second hand dealers.
I can get a lift into Aberdeen later, so will pick the bike up then, I'll just have to strengthen so my now fear of walking the bike is not an issue...
Can't believe how disappointed i am with the service received, should of waited to find a tiger...

Although it is frustrating to have to chase customer service for answers - what if they genuinely can't find a fault with it? What do you expect them to do in those circumstances?
 
Although it is frustrating to have to chase customer service for answers - what if they genuinely can't find a fault with it? What do you expect them to do in those circumstances?

Having worked in garages for years before coming into my current employment I can somewhat sympathize with BMW if they can’t find a fault and can’t replicate it it’s very frustrating. However there probably should have been more communication from the bike shop/BMW to avoid the feeling of isolation. I still am baffled by this incident myself. I can’t understand how it happened without the throttle been opened at the same time as the fault in the clutch emerged. JJH
 
Tell me rather than fob me off for weeks and explain why their own roadside assistance personnal diagnosed that tbe clutch was gone when it wasn't... that would be a start.
 
Unless there was a fault with the throttle, as my hand wasn't even covering it, a mistake i won't make again. Expected a lot better from BMW though. I have spent many years working in customer services and when you tell a customer you're call them, you do so, not repeatedly not call.
 
Unless there was a fault with the throttle, as my hand wasn't even covering it, a mistake i won't make again. Expected a lot better from BMW though. I have spent many years working in customer services and when you tell a customer you're call them, you do so, not repeatedly not call.

How do you "repeatedly not call"? :yelrotflm
 
How do you "repeatedly not call"? :yelrotflm

You call on a Saturday, "they'll call you back on Monday" no call. You call on Tuesday "someone will call you back at the end of today or first thing tomorrow" no call. You phone them Wednesday "I'll make sure she calls as soon as she's finished her current call" no call... i think this is repetition...
 
You call on a Saturday, "they'll call you back on Monday" no call. You call on Tuesday "someone will call you back at the end of today or first thing tomorrow" no call. You phone them Wednesday "I'll make sure she calls as soon as she's finished her current call" no call... i think this is repetition...
Without deviation, hesitation.....

It is the salt in the wound, that makes it worse. The lack of customer support. So bmw have probably lost a customer who may well tell everyone his tale of woe and they lose more, not that they actually care.

Try emailing the ceo of motorrad direct for his comments on how you've been treated, be polite, accurate, truthful and what you want as an outcome

I'd be curious about, why the first assessment suggested faulty clutch. What lead to that statement and what was done to investigate it ?

Mistakes do occur and upon further inspection suggest different causes for the mishap.

It seems a bit unfair, but if you're "factory" trained and all the "specialised" dealer kit, my expectation of your ability to fault diagnose would be higher than that of a back street garage, which is why main dealers charge more and claim to be better.

Sent from my SM-N910F using Tapatalk
 
Are you relying on the initial assessment by the bmw recovery guy as chapter and verse on the condition of the clutch. In my experience recovery drivers are rarely directly employed by BMW or any other car/bike manufacturers and are also rarely fully qualified mechanics. Also it’s recommended to have both hands on the handlebars with the brake coverd while maneuvering a bike foreword. Sorry if I seem a bit negative but I’m trying to piece together how this event happened. JJH
 
Very true tractors are go, communication is a massive part of customer services, just make the customer feel that you are listening, even if there is nothing you can do.

As has been said, if the dealers are saying they can't find a fault, then there is little you can do other than follow protocol. Initially customer services told me that was as high as technical expertise could go, which turned out not to be true. They should have been pushing more from the start to get everybase covered.

Not chapter and verse JJH, the roadside assistant was employed by the BMW group, maybe his diagnosis was wrong, but to state that it needed recovering and arrange a third party to do that, i expect there to be something in it. I also had a friend over before it was recovered who said the clutch wasn't right and he has a lot of biking/engineering experience.

Lesson has been learnt quite harshly regarding covering the brake, i don't see your comments as a negative, quite fair in fact. I want to know what happened also!

Well i picked the bike up and rode home, it's been health checked and signed off, but i won't deny feeling a little nervous to start and even avoided filtering through any of the horrible Aberdeen Friday night traffic as i wanted to get my confidence up again. But in the end enjoyed myself on the back roads on a perfectly sunny evening.
 
Very true tractors are go, communication is a massive part of customer services, just make the customer feel that you are listening, even if there is nothing you can do.

As has been said, if the dealers are saying they can't find a fault, then there is little you can do other than follow protocol. Initially customer services told me that was as high as technical expertise could go, which turned out not to be true. They should have been pushing more from the start to get everybase covered.

Not chapter and verse JJH, the roadside assistant was employed by the BMW group, maybe his diagnosis was wrong, but to state that it needed recovering and arrange a third party to do that, i expect there to be something in it. I also had a friend over before it was recovered who said the clutch wasn't right and he has a lot of biking/engineering experience.

Lesson has been learnt quite harshly regarding covering the brake, i don't see your comments as a negative, quite fair in fact. I want to know what happened also!

Well i picked the bike up and rode home, it's been health checked and signed off, but i won't deny feeling a little nervous to start and even avoided filtering through any of the horrible Aberdeen Friday night traffic as i wanted to get my confidence up again. But in the end enjoyed myself on the back roads on a perfectly sunny evening.
May I suggest, contacting the Aberdeen IAM bike group for a demo ride, they're quite friendly !

Could help with any confidence issues.

Sent from my SM-N910F using Tapatalk
 
May I suggest, contacting the Aberdeen IAM bike group for a demo ride, they're quite friendly !

Could help with any confidence issues.

Sent from my SM-N910F using Tapatalk

It's something I've been looking at, was waiting to get the bike back. I think confidence will be fine, but always wanting to become a bit rider
 


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