Lifetime updates missing

Lunepilot

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Lancashire,UK
Purchased lifetime updates in 2016 and updated my Zumo 550. Recently I've tried to update my sat nav again but noticed lifetime updates have been removed from my Garmin account. Garmin aren't interested unless I provide the order number which I no longer have. But told them I have the product key number, but again no help from Garmin.
Anyone had similar problem and did you manage to resolve it.


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cant you just download the files and use your product key?

Did you purchase on credit card? or plastic ( you must have done )

scan a copy of the relevant statement showing the puchase and send to them
 
cant you just download the files and use your product key?

Did you purchase on credit card? or plastic ( you must have done )

scan a copy of the relevant statement showing the puchase and send to them

Cheers for that I'll try with the product key. Changed credit cards and no longer have the old statements.


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Cheers for that I'll try with the product key. Changed credit cards and no longer have the old statements.


Sent from my iPad using Tapatalk

If you know the card provider, ring them and get them to send old statements
 


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