After Cars and multiple bike related purchases and service I think I have had it with Coopers Sunderland. We need a new BMW bike dealer in the North East.
They make you feel like an inconvenience. Nothing is straight forward and they never ring you back.
I have waited months before. If you need something you need to ring them constantly.

Last straw today after they could not resolve something which has been going on for weeks.

So different to Williams in Manchester who are great.