Due to GiffGaff losing its network, those that use the system for their phone or tracker may be wise to turn on and off again to restore correct service.


Hello everyone,



Yesterday (Thursday, 6th Dec), our members experienced issues while trying to use mobile data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.



The technical teams worked throughout the night to restore connectivity and 2G, 3G and 4G services should now be returning to normal for all of our members. If you are still experiencing issues with any of your services please try the following troubleshooting steps below:



1. Turn Airplane mode ON and then OFF

2. Turn your device OFF then back ON

3. Check here to make sure you have an active goodybag or top-up credit

4. Pop your post code into the service checker for local mast issues - https://www.giffgaff.com/coverage-and-service

5. Perform a manual roam

6. If that does not help, click on this article for more details and troubleshooting steps.



For iMessages & Facetime issues, we recommend Switching Off iMessages & Facetime, restarting the phone and then Switching iMessages and Facetime On again.



If you have tried all of that and it is still not working, please raise a case with one of our agents.



If you are interested in what we are doing to make things better, here is the post our CEO made earlier today Where you can find out all about how we are saying sorry to our members.



We’d like to apologise again for all the inconvenience this has caused and want to thank you all for your patience.



Regards

Dez