To me they are incompetent and have given poor service in general, but have a read and judge for yourself...…...
After 4 weeks and dozens of emails/phone calls I'm going public with what I consider very poor service and general incompetence from this dealer - and indeed BMW UK and the Rybrook HO - because after 4 weeks the issues I've had have all pretty much been accepted, but nothing has actually been sorted, despite them saying they would.
I know it's an "Approved Used BMW Motorcycle" - which if you read the BMW web site promises a brilliant user carefree experience and a top quality product and service, - yea right BMW UK said "your contract is with the dealer and we will not get involved". Great support! - so their "Approved Used" details on the web site are just a load of marketing guff, don't believe a word of it. I'm sure if it was a major incident they would help? but for the trivial stuff which is just disappointing when buying a bike they don't give a second though to it - shame on you BMW UK
As for Rybrook Wolverhampton - a main BMW Motorrad dealer, they have done very little other than stretch this issue out and ignore me time after time over the past 4 weeks. This should have been a very quick turnaround sorted by one phone call, but they have continually ignored me, or committed to action they have still not followed though on.
Ironically the bike itself is fine and I'm happy with it, it's the list of petty incompetence which has wound me up, and especially as it's so easy to fix, yet 4 weeks on not a single thing has actually been addressed or sorted. here is the list of issues the bike was delivered with:
1. Bike delivered with tyre pressures of 33psi in the front, and 27psi in the rear - should both be 42psi.
2. 4 missing screws around the fairing - agreed not immediately visible, but obviously last person to have the fairing off had a handful of spare parts left - totally unacceptable from main dealer.
3. The tool kit only has a couple of items included, but one of them was missing, so not checked.
4. Only one keyless fob was supplied despite them telling me all the keys were present - the handbook supplied with the bike states two - the dealer says it's just one, BMW say this is not part of their charter!
5. The chrome windshield fitting were fitted upside down, and cannot be turned round the right way now as they have wear scratches on the windscreen.
6. I was told the bike was services 2000 miles ago and didn't need a service - it actually worked out time wise at 3 months and two weeks before it's next one is due, they say their cut off point for them doing a service on an "approved BMW" is 3 months, so I now have to pay for the service due in a matter of weeks - I feel duped at the very least by this deliberate omission.
7. The bikes previous owner had added several non BMW badges to the bike - they agreed these would be removed, but then failed to do this and delivered it with them still in situ.
8. The dealer supplied both my email address and phone number incorrectly to BMW UK - who then could not identify me for security when I contacted them!
None of this is life changing stuff, it should not have happened, but I'm more annoyed at the list of trivial issues and total fob off nature of the responses from Rybrook and BMW. I bought an "Approved used BMW" because I though it would be a trouble free experience - but with these guys they took my money and don't bother with any of the detail, which sours the whole experience of buying a new bike.
So buyer beware, I didn't buy a lemon, I just bought from the wrong dealer, who after 4 weeks has still not confirmed the final outcome of this, which as mentioned, to me should have been a quick couple of phone calls within a week of delivery to sort this out...………..but I'm still waiting for a final (with a bit of luck) reply after my last email 5 days ago has still not been answered - totally unacceptable from a customer point of view. I've once again asked their HO to get the branch to contact me - this is the third time I've had to do this over the past month, so it shows their not following this or are particularly bothered about sorting this quickly either
James
After 4 weeks and dozens of emails/phone calls I'm going public with what I consider very poor service and general incompetence from this dealer - and indeed BMW UK and the Rybrook HO - because after 4 weeks the issues I've had have all pretty much been accepted, but nothing has actually been sorted, despite them saying they would.
I know it's an "Approved Used BMW Motorcycle" - which if you read the BMW web site promises a brilliant user carefree experience and a top quality product and service, - yea right BMW UK said "your contract is with the dealer and we will not get involved". Great support! - so their "Approved Used" details on the web site are just a load of marketing guff, don't believe a word of it. I'm sure if it was a major incident they would help? but for the trivial stuff which is just disappointing when buying a bike they don't give a second though to it - shame on you BMW UK
As for Rybrook Wolverhampton - a main BMW Motorrad dealer, they have done very little other than stretch this issue out and ignore me time after time over the past 4 weeks. This should have been a very quick turnaround sorted by one phone call, but they have continually ignored me, or committed to action they have still not followed though on.
Ironically the bike itself is fine and I'm happy with it, it's the list of petty incompetence which has wound me up, and especially as it's so easy to fix, yet 4 weeks on not a single thing has actually been addressed or sorted. here is the list of issues the bike was delivered with:
1. Bike delivered with tyre pressures of 33psi in the front, and 27psi in the rear - should both be 42psi.
2. 4 missing screws around the fairing - agreed not immediately visible, but obviously last person to have the fairing off had a handful of spare parts left - totally unacceptable from main dealer.
3. The tool kit only has a couple of items included, but one of them was missing, so not checked.
4. Only one keyless fob was supplied despite them telling me all the keys were present - the handbook supplied with the bike states two - the dealer says it's just one, BMW say this is not part of their charter!
5. The chrome windshield fitting were fitted upside down, and cannot be turned round the right way now as they have wear scratches on the windscreen.
6. I was told the bike was services 2000 miles ago and didn't need a service - it actually worked out time wise at 3 months and two weeks before it's next one is due, they say their cut off point for them doing a service on an "approved BMW" is 3 months, so I now have to pay for the service due in a matter of weeks - I feel duped at the very least by this deliberate omission.
7. The bikes previous owner had added several non BMW badges to the bike - they agreed these would be removed, but then failed to do this and delivered it with them still in situ.
8. The dealer supplied both my email address and phone number incorrectly to BMW UK - who then could not identify me for security when I contacted them!
None of this is life changing stuff, it should not have happened, but I'm more annoyed at the list of trivial issues and total fob off nature of the responses from Rybrook and BMW. I bought an "Approved used BMW" because I though it would be a trouble free experience - but with these guys they took my money and don't bother with any of the detail, which sours the whole experience of buying a new bike.
So buyer beware, I didn't buy a lemon, I just bought from the wrong dealer, who after 4 weeks has still not confirmed the final outcome of this, which as mentioned, to me should have been a quick couple of phone calls within a week of delivery to sort this out...………..but I'm still waiting for a final (with a bit of luck) reply after my last email 5 days ago has still not been answered - totally unacceptable from a customer point of view. I've once again asked their HO to get the branch to contact me - this is the third time I've had to do this over the past month, so it shows their not following this or are particularly bothered about sorting this quickly either
James