Ive had issues with my SOS system now for sometime and whilst cleaning the bike discovered some loose spokes on the front wheel so decided to book a day off and get it all sorted using the used bike warranty.
My SOS warning light came on October 20 and stayed on. 60 mile journey every day. Permanent orange triangle on dash. Not loss of signal just on from ignition on to ignition off.
I booked bike in at my nearest BMW dealer 25 miles away who stated over the phone that the SOS warning light would likely be in need of a software update. It would require 4 1/2 hrs uninterupted download time. I explained about the spokes and they said the would take a look.
I arrived on the day and was told that the software download was not covered under the BMW used bike warranty?? I explained I had only had the bike 5 mths. But they maintained that it wasn't covered however they would do it free of charge.
I got a phone call a couple of hours later explaining that the bike was hooked up and download was taking place however the bad news was that 75% of the spokes in the front wheel were loose and the wheel would require replacing!! The bike should not be ridden and a new wheel would be required at significant cost plus fitting! This apparently was also not covered by BMWs used bike warranty either??!
They then went on to say that there had been a spoke recall on my year of bike for looses spokes however the recall had already being done. They were unable to tell me which wheel had been done. Due to this it couldn't be replaced under the recall however they would attempt a BMW good will claim.
I ride 60 miles a day commute on dual carriageways and motorways never been near mud let alone off-road.
I rode home massively disappointed and unhappy. On the ride home the SOS warning light came back on. The problem remained. A day wasted.
I contacted the dealer the following morning to let them know and I was then told that because my bike had not been serviced at BMW a good will claim was unlikely.
My bike according to my service book had its pdi at John Clark Adberdeen where I bought it from and has been serviced twice at the correct intervals at Triumph Glasgow and then at 12000 miles in Tamworth and had never been to a BMW dealer. They sold it like that to me.
Having got no where at the dealer I'm now awaiting response from John Clark Adberdeen who have yet to contact me.
I part exchanged my mint condition 15 plate GS adventure in August 20 for this bike. I rode over 500 miles to collect it and bring it back. I have had nothing but problems with it since.
Has anyone else had.used bike warranty issues?
At the moment I can't use the bike and have no loan bike s they stated they didn't have one?
My SOS warning light came on October 20 and stayed on. 60 mile journey every day. Permanent orange triangle on dash. Not loss of signal just on from ignition on to ignition off.
I booked bike in at my nearest BMW dealer 25 miles away who stated over the phone that the SOS warning light would likely be in need of a software update. It would require 4 1/2 hrs uninterupted download time. I explained about the spokes and they said the would take a look.
I arrived on the day and was told that the software download was not covered under the BMW used bike warranty?? I explained I had only had the bike 5 mths. But they maintained that it wasn't covered however they would do it free of charge.
I got a phone call a couple of hours later explaining that the bike was hooked up and download was taking place however the bad news was that 75% of the spokes in the front wheel were loose and the wheel would require replacing!! The bike should not be ridden and a new wheel would be required at significant cost plus fitting! This apparently was also not covered by BMWs used bike warranty either??!
They then went on to say that there had been a spoke recall on my year of bike for looses spokes however the recall had already being done. They were unable to tell me which wheel had been done. Due to this it couldn't be replaced under the recall however they would attempt a BMW good will claim.
I ride 60 miles a day commute on dual carriageways and motorways never been near mud let alone off-road.
I rode home massively disappointed and unhappy. On the ride home the SOS warning light came back on. The problem remained. A day wasted.
I contacted the dealer the following morning to let them know and I was then told that because my bike had not been serviced at BMW a good will claim was unlikely.
My bike according to my service book had its pdi at John Clark Adberdeen where I bought it from and has been serviced twice at the correct intervals at Triumph Glasgow and then at 12000 miles in Tamworth and had never been to a BMW dealer. They sold it like that to me.
Having got no where at the dealer I'm now awaiting response from John Clark Adberdeen who have yet to contact me.
I part exchanged my mint condition 15 plate GS adventure in August 20 for this bike. I rode over 500 miles to collect it and bring it back. I have had nothing but problems with it since.
Has anyone else had.used bike warranty issues?
At the moment I can't use the bike and have no loan bike s they stated they didn't have one?
