Dear travelman,
My name is Peter. I work for the GORE-TEX® Support Team and would like to take this opportunity – even though we know that it might be a bit late – to give you and other users some advice and demonstrate improvements that we have made in regards to this product over the last few months.
Every GORE-TEX® Garment comes with a silicone oil marker. You will get this marker for free from your local dealer, if you don`t have one, yet. Please make sure to lubricate the rails with this marker regularly to make them run smooth and easy.
Moreover we are improving and testing the technology and design constantly since the introduction of the GORE® LOCKOUT™ Closure technology in the beginning of this year.
In case that yours is broken, you can return the product and get a new one free of charge from your dealer. Our partners have been informed about the known issues and are briefed to give you further support on this.
We hope that this has helped you and that you enjoy riding your motorcycle with our gear.
Best regards
Peter from the GORE-TEX® Support Team