QUOTE FROM WAPPING -
I have, this afternoon, received confirmation that the full cash refund for my shonky, new version (Make Life a Ride) Navigator VI is now winging its way back to me, courtesy of BMW.
In this somewhat protracted process made it very plane to BMW that:
1. The problems with this model and its earlier versions are well known.
2. None of the problems I experienced were self-induced or created by the bike.
3. I had no faith that a replacement device would be any better, nor - more importantly - was I prepared to take a chance that it might be.
4. The device was well within its warranty period, only about four months old.
4. Since handing the device back (way back in January) I had bought from BMW the ‘Connected’ cradle. Along the same grounds, my new 1600 (when it arrives) will have the same cradle built in. I had also bought an XT. In short, there is no gap in my life for a Navigator VI to fill.
5. i wasn’t inconvenienced in the slow process, so I just let it run, simply chasing them up evey month or so to remind them that a replacement would NOT be acceptable. Every day, week and month that passed played to my advantage, as it was them (not me) that were dragging their heels. Each delay, strengthened my case, that BMW were at fault in the process. At each stage I remained polite, with no silly references to the sale of goods acts or stuff like that. It’s really not necessary, as the thing (and lots of others) manifestly just does not work reliably. It is that plane and simple.
It matters not one jot to me if this was BMW’s fault or Garmin’s or the cause of the problem; it was and is completely irrelevant. BMW - backed by a wealth of advertising that it’s a great device - sold it to me, so they needed to give me my money back; simple as that.
***************
END QUOTE
I was told by BMW that the warranty only applied to the original Purchase. Which was 12 months out of the two year period. They exchanged it, but only after i tunr the volume up a little.
I have, this afternoon, received confirmation that the full cash refund for my shonky, new version (Make Life a Ride) Navigator VI is now winging its way back to me, courtesy of BMW.
In this somewhat protracted process made it very plane to BMW that:
1. The problems with this model and its earlier versions are well known.
2. None of the problems I experienced were self-induced or created by the bike.
3. I had no faith that a replacement device would be any better, nor - more importantly - was I prepared to take a chance that it might be.
4. The device was well within its warranty period, only about four months old.
4. Since handing the device back (way back in January) I had bought from BMW the ‘Connected’ cradle. Along the same grounds, my new 1600 (when it arrives) will have the same cradle built in. I had also bought an XT. In short, there is no gap in my life for a Navigator VI to fill.
5. i wasn’t inconvenienced in the slow process, so I just let it run, simply chasing them up evey month or so to remind them that a replacement would NOT be acceptable. Every day, week and month that passed played to my advantage, as it was them (not me) that were dragging their heels. Each delay, strengthened my case, that BMW were at fault in the process. At each stage I remained polite, with no silly references to the sale of goods acts or stuff like that. It’s really not necessary, as the thing (and lots of others) manifestly just does not work reliably. It is that plane and simple.
It matters not one jot to me if this was BMW’s fault or Garmin’s or the cause of the problem; it was and is completely irrelevant. BMW - backed by a wealth of advertising that it’s a great device - sold it to me, so they needed to give me my money back; simple as that.
***************
END QUOTE
I was told by BMW that the warranty only applied to the original Purchase. Which was 12 months out of the two year period. They exchanged it, but only after i tunr the volume up a little.