Chaps,
History: I have a 550 for the past 10 yrs or so which has been fine working as a stand alone unit (except when the user fails to follow instructions). Of late it has been slightly mischievous, "freezing" occasionally and on returning from a trip to La France routed me home from Weymouth (a road I know well, fortunately) in thick fog using instructions for riding on the right!
I have never been a great user of Basecamp or Mapsource but have had some guidance from Richard (Wapping) in the past to good effect.
Last Sunday in Herefordshire it froze again. Removed battery, replaced, all ok. Mentioned it to the missus who said what a good boy I've been of late and wouldn't I like a new one? A 595 is on it's way.
And here we get to the nub.
In a fit of enthusiasm I decided to do some practising on Basecamp. Connected the 550, unit recognised, checked for updates, new mapping available so successfully downloaded 2020.2 as suggested. All good.
Not. Bottom right hand corner of Basecamp map yellow sign Map Detail Locked.
OK go to Maps unlock maps etc input code (I have lifetime updates) no worky.
Tried several times with the same result.
Tried everything I could think of including making sure Basic Map Only in View wasn't ticked . I wasn't.
In desperation emailed Garmin with the problem.
Their answer was threefold:
To log in to my computer in an account with administrator permissions. I have 1 account, its me and it has administrator permissions.
Run Basecamp as the administrator. Followed the destructions and enabled that.
Use another computer. I only have the one these days a PC running W10 and don't I miss my Mac....
I cannot unlock the detailed maps whether the 550 is connected or not.
What am I doing wrong?
I'd like to continue routing the 550 for the car or one of the other bikes with Basecamp but I'm worried that when the 595 arrives I will have the same problem.
Fluff.
P.S. apologies, its a bit long winded...
History: I have a 550 for the past 10 yrs or so which has been fine working as a stand alone unit (except when the user fails to follow instructions). Of late it has been slightly mischievous, "freezing" occasionally and on returning from a trip to La France routed me home from Weymouth (a road I know well, fortunately) in thick fog using instructions for riding on the right!
I have never been a great user of Basecamp or Mapsource but have had some guidance from Richard (Wapping) in the past to good effect.
Last Sunday in Herefordshire it froze again. Removed battery, replaced, all ok. Mentioned it to the missus who said what a good boy I've been of late and wouldn't I like a new one? A 595 is on it's way.
And here we get to the nub.
In a fit of enthusiasm I decided to do some practising on Basecamp. Connected the 550, unit recognised, checked for updates, new mapping available so successfully downloaded 2020.2 as suggested. All good.
Not. Bottom right hand corner of Basecamp map yellow sign Map Detail Locked.
OK go to Maps unlock maps etc input code (I have lifetime updates) no worky.
Tried several times with the same result.
Tried everything I could think of including making sure Basic Map Only in View wasn't ticked . I wasn't.
In desperation emailed Garmin with the problem.
Their answer was threefold:
To log in to my computer in an account with administrator permissions. I have 1 account, its me and it has administrator permissions.
Run Basecamp as the administrator. Followed the destructions and enabled that.
Use another computer. I only have the one these days a PC running W10 and don't I miss my Mac....
I cannot unlock the detailed maps whether the 550 is connected or not.
What am I doing wrong?
I'd like to continue routing the 550 for the car or one of the other bikes with Basecamp but I'm worried that when the 595 arrives I will have the same problem.
Fluff.
P.S. apologies, its a bit long winded...