Yes!
The charging port came loose and meant it was impossible to either charge the battery or connect to cardo website. (the app replaces this )
couple of emails outlining the problem, supplied a copy of the purchase invoice from amazon, and received an rma number and details of uk address to send it to.
they did say it would be assessed to see if it was a "user induced fault" which did concern me a bit, I did point out that the fault was clearly a design fault, but happily a few days later a new packtalk bold turned up ( i beleive they had had a duff batch of units with the same fault)
As an aside, their customer service is streets ahead of sena, who do not have a uk based service agent (or didnt back in 2019)
