Arden BMW Tunbridge Wells

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I read the post on here about Coopers being taken over by Arden. I "knew" a few of the Coopers bike team, including Steve the manager and Tony the salesman. I haven't bought a BMW bike from a garage that didn't include Steve since 2003 (Prestige).

My nephew wanted to buy a bike and was getting absolutely no help from Coopers. No returned calls, really uninterested. I found this really strange, given my past experience with them, but with hindsight this was during the time when the takeover was going through. You can't blame the "old" staff for not being particularly diligent if they know they're likely to be out on their ear shortly. (Nephew bought his bike from Oxford BMW in the end, a month or so ago.)

Bearing in mind his experience, I wasn't hopeful that Arden would be particularly helpful, even wondering whether the Motorrad side of the business would continue, so when I wanted details on new potential purpose I contacted a couple of other dealers as well as Arden.

However, Arden were first to contact me, really helpful, returned all calls without fail and quickly. I know this is no more than they should do, and of course they are selling me a bike so have incentive to do so! But the person I've been dealing with (Matt) has been really good. They approached the negotiation over p/ex prices and accessory prices really well too. Lockdown has hampered the process a bit, of course, but it's gone really well so far.

So while I'm sad to see some old faces go, it's a definite thumbs up from me for the time being.

(It's still a fair old schlepp from home to Tunbridge Wells. If I win the Euromillions soon I may set up a dealership in East Kent!)
 
Towards the end, Coopers were simply not worth the trouble, whatever the reason.
I'm glad things appear to be better under the Arden banner as I might be tempted back down there.
 
Thanks for the heads up, i will give them a browse.
 
I’m still waiting for a call back, its only been three weeks so probably shouldn’t expect too much. That was after I complained to one of the Arden service managers that I didn’t get a call back.
Seems they have inherited the inability to have any semblance of customer service.
 
I really cant work out how they carry on and even make the motorcycle side viable.Ordering parts was just nigh on impossible, getting a call back was the same, youd have more joy getting a return call from the pope.
I ordered some parts from the Suzuki in canterbury a few weeks ago, they answered the phone straight away, yes sir ,we have that, can you post that?, yes sir. It was on the doormat the next morning. Arden need to take a look at Robinsons,they arent even on the same page.
 
I’m still waiting for a call back, its only been three weeks so probably shouldn’t expect too much. That was after I complained to one of the Arden service managers that I didn’t get a call back.
Seems they have inherited the inability to have any semblance of customer service.

They refused to work on my bike after I asked them not to test ride it. I was concerned about an engine noise that was easily heard at tick over or increased revs.

The problem was easily resolved by an Independent BMW specialist.

They obviously didn’t want to be responsible for any errors made by Coopers even though it was fully serviced annually.

I’m done with Dealerships.
 
They refused to work on my bike after I asked them not to test ride it. I was concerned about an engine noise that was easily heard at tick over or increased revs.

The problem was easily resolved by an Independent BMW specialist.

Could you recommend an Independent BMW in the south east please. Between Crawley and Tunbridge Wells??

Thanks

Dave
 


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