I bought a swiss army over 20 years ago and used it for almost everything. It was slighly abused over the last couple of years and I tried to do things that it wasnt intended for and resulted in the two knives braking. One snapped in half and the other tip snapped. I was going to bin it but could not bring myself arounfd to getting rid of it as it has been such a great tool. I read somewhere that they provide a lifetime warranty and I thought I would try to see if I could get it fixed.
I got in touch with the UK distributor and after they wold me to send the knife to them recorded and that they would send off to Switzerland and I can expect to hear back. I t could take upto 12 weeks. I expected t get a call and inform me that they could not fix or that the cost of fixing it would be ££.
To my amazement after nearly 12 weeks to the day I received my knife back. I could not believe it. It was like the day I nought it and they did not even charge me. Now that is what I call customer service and I also let them know that.
If I would have know that I am not sure that I would have spent the cash on buying a new Leatherman Wave just a couple of months back. But that said the Wave is a great piece of kit too.
Here are some pics
I got in touch with the UK distributor and after they wold me to send the knife to them recorded and that they would send off to Switzerland and I can expect to hear back. I t could take upto 12 weeks. I expected t get a call and inform me that they could not fix or that the cost of fixing it would be ££.
To my amazement after nearly 12 weeks to the day I received my knife back. I could not believe it. It was like the day I nought it and they did not even charge me. Now that is what I call customer service and I also let them know that.
If I would have know that I am not sure that I would have spent the cash on buying a new Leatherman Wave just a couple of months back. But that said the Wave is a great piece of kit too.
Here are some pics