- Joined
- Nov 12, 2007
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Morning chaps - I am looking for some constructive advice.
I bought a 2020 plate R1250GSA Rallye TE from Vines of Guildford in Feb of this year. It was there demonstrator and came with the full billet pack. My intention was to further spec the bike as I don’t change my bikes very often and intended to keep this one for atleast 5 years and probably a lot longer.
I bit the bullet and asked if they could fit a full titanium Akropovic system (along with full adventure luggage and a host of other items). I was given prices for everything and the sales person then also asked if I wanted silver or black luggage and a silver or black end can - these were at an additional price - I went for the black luggage and black end can and a deal was reached on the bike, the extras and delivery.
The bike arrived and I was delighted. I got her out for her first proper run last weekend (lockdown in Scotland really only changed a week past of Friday) and I was able to get 300 miles on her last weekend.
When washing her last Sunday, I became aware of an area of discolouration on the end can (please see below image):
It wouldn’t clean off and I realised that the can was passing exhaust gasses from underneath the black “sheath”. This could be felt when holding a hand near to the area of discolouration.
I contacted Vines on Monday and they have told me that the black rear box was supplied by a third party (they won’t tell me who) and that it is not covered by the BMW warranty.
They have told me to get the bike back down to them at my expense (I am in Aberdeen) and they will “look into the issue” for me. My last communication from them stated that the “issue” should resolve itself over time, would not effect the performance of the bike and that many exhausts took time to “bed in”.
Suffice to say I am bitterly disappointed in all of this as they at no point during the sale told me that the back box wouldn’t be covered by BMW warranty.
I have asked them to inform me who supplied them the back box so as I may contact that company but they have not been forthcoming with any information.
What is the common consensus of the assembled brethren as to what I should do next?
I bought a 2020 plate R1250GSA Rallye TE from Vines of Guildford in Feb of this year. It was there demonstrator and came with the full billet pack. My intention was to further spec the bike as I don’t change my bikes very often and intended to keep this one for atleast 5 years and probably a lot longer.
I bit the bullet and asked if they could fit a full titanium Akropovic system (along with full adventure luggage and a host of other items). I was given prices for everything and the sales person then also asked if I wanted silver or black luggage and a silver or black end can - these were at an additional price - I went for the black luggage and black end can and a deal was reached on the bike, the extras and delivery.
The bike arrived and I was delighted. I got her out for her first proper run last weekend (lockdown in Scotland really only changed a week past of Friday) and I was able to get 300 miles on her last weekend.
When washing her last Sunday, I became aware of an area of discolouration on the end can (please see below image):
It wouldn’t clean off and I realised that the can was passing exhaust gasses from underneath the black “sheath”. This could be felt when holding a hand near to the area of discolouration.
I contacted Vines on Monday and they have told me that the black rear box was supplied by a third party (they won’t tell me who) and that it is not covered by the BMW warranty.
They have told me to get the bike back down to them at my expense (I am in Aberdeen) and they will “look into the issue” for me. My last communication from them stated that the “issue” should resolve itself over time, would not effect the performance of the bike and that many exhausts took time to “bed in”.
Suffice to say I am bitterly disappointed in all of this as they at no point during the sale told me that the back box wouldn’t be covered by BMW warranty.
I have asked them to inform me who supplied them the back box so as I may contact that company but they have not been forthcoming with any information.
What is the common consensus of the assembled brethren as to what I should do next?