I received my insurance renewal from Bennetts and noticed I am on a automatic continuious payment using a credit card that is no longer used.
I tried to phone them to change my card details and after 45 minutes listening to what appears to be a recording of the top 30 from about 1980, I gave up.
I went online and did a webchat with an advisor who looked at my quote and reduced my renewal by £9.00! When I explained what I was trying to do he told me I had to ring customer services to do this.
So back on the phone I went, 35 minutes on line then my battery went flat.
Went back online to have another webchat only to be told they are busy and the only way to do this is by phone. I asked for the auto renewal to be cancelled so they don't try and take money from an account that doesn't exsist and was told thank you for my business and I will receive my proof of no claims bonus in the post a few days after my policy expires, lol!
I'm not looking for the cheapest quote around just a basic good value insurance policy for my R1150GSA from a company that offers some sort of customer service. My worry is if Bennetts are this difficult to contact in order pay them money what would happen if I needed to make a claim!
Any reccommendations?
Many thanks
I tried to phone them to change my card details and after 45 minutes listening to what appears to be a recording of the top 30 from about 1980, I gave up.
I went online and did a webchat with an advisor who looked at my quote and reduced my renewal by £9.00! When I explained what I was trying to do he told me I had to ring customer services to do this.
So back on the phone I went, 35 minutes on line then my battery went flat.
Went back online to have another webchat only to be told they are busy and the only way to do this is by phone. I asked for the auto renewal to be cancelled so they don't try and take money from an account that doesn't exsist and was told thank you for my business and I will receive my proof of no claims bonus in the post a few days after my policy expires, lol!
I'm not looking for the cheapest quote around just a basic good value insurance policy for my R1150GSA from a company that offers some sort of customer service. My worry is if Bennetts are this difficult to contact in order pay them money what would happen if I needed to make a claim!
Any reccommendations?
Many thanks