When I bought my 700 new in July 2020, I specified genuine Yamaha heated grips fitted
However it soon became apparent that they were woefully ineffective at heating your hands in anything but late spring to early autumn
At 11 months old (Yamaha have a 12 month warranty on genuine accessories strangely on a bike with a 24 month warranty-go figure?) I reported the faulty grips to Yamaha Europe and was told to take it to a dealer to inspect and report back
Due to Covid and dealer summer workload I couldn’t get a service booking until early September (when the bike was 14 months old)
Service Dealer reports back to Yamaha that the grips are not fit for purpose
The fault has been reported worldwide on social media and in fact Yamaha has withdrawn their heated grips from sale, acknowledging that there must be an issue and presumably they are seeking a new supplier of heated grips across the range
Bearing this in mind you would have thought a warranty claim would be straightforward….
With BMW it would have been, but not Yamaha
It’s taken 6 months of batting back and forth
Yamaha dismissed the dealer warranty report saying it was outside the 12 month time frame, case closed
Servicing Dealer tells me to take it up with Yamaha again
Luckily I had an email record of them acknowledging the original complaint at 11 months old and a reference number from their system
So In October …..they will look at it again
However it’s been painfully slow progress with emails & documentary evidence taking 3 weeks each to get a reply back from Yamaha (they did apologise for their tardiness)
In the end, in mid December they proceeded to issue a refund via the original supplying dealer of the bike, who then said they would issue a credit note for the original £167 retail cost
However I said there was nothing that I wanted to purchase from them and pointed out in the email from Yamaha, stating they are issuing me with a full refund
So the dealer had to cave in and transfer funds to me, today
A little victory of sorts…..perseverance has paid off and I didn’t expect it to take exactly 6 months to the day, from the outset
Moral of the story - don’t give up, keep your cool & be polite, record your evidence and thank people who helped you along the way (I rang the service manager today at the local dealer who serviced the bike, to thank him for his help in September and he was pleased that someone actually took the trouble to update him of the outcome)
Next step ….fit some Oxford heated grips in spring
However it soon became apparent that they were woefully ineffective at heating your hands in anything but late spring to early autumn
At 11 months old (Yamaha have a 12 month warranty on genuine accessories strangely on a bike with a 24 month warranty-go figure?) I reported the faulty grips to Yamaha Europe and was told to take it to a dealer to inspect and report back
Due to Covid and dealer summer workload I couldn’t get a service booking until early September (when the bike was 14 months old)
Service Dealer reports back to Yamaha that the grips are not fit for purpose
The fault has been reported worldwide on social media and in fact Yamaha has withdrawn their heated grips from sale, acknowledging that there must be an issue and presumably they are seeking a new supplier of heated grips across the range
Bearing this in mind you would have thought a warranty claim would be straightforward….
With BMW it would have been, but not Yamaha
It’s taken 6 months of batting back and forth
Yamaha dismissed the dealer warranty report saying it was outside the 12 month time frame, case closed
Servicing Dealer tells me to take it up with Yamaha again
Luckily I had an email record of them acknowledging the original complaint at 11 months old and a reference number from their system
So In October …..they will look at it again
However it’s been painfully slow progress with emails & documentary evidence taking 3 weeks each to get a reply back from Yamaha (they did apologise for their tardiness)
In the end, in mid December they proceeded to issue a refund via the original supplying dealer of the bike, who then said they would issue a credit note for the original £167 retail cost
However I said there was nothing that I wanted to purchase from them and pointed out in the email from Yamaha, stating they are issuing me with a full refund
So the dealer had to cave in and transfer funds to me, today
A little victory of sorts…..perseverance has paid off and I didn’t expect it to take exactly 6 months to the day, from the outset
Moral of the story - don’t give up, keep your cool & be polite, record your evidence and thank people who helped you along the way (I rang the service manager today at the local dealer who serviced the bike, to thank him for his help in September and he was pleased that someone actually took the trouble to update him of the outcome)
Next step ….fit some Oxford heated grips in spring