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Thread: Recommendations for Broadband

  1. #33
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    Wessie, great link thanks.

    I can get

    BT Wholesale ADSL
    BT Wholesale ADSL Max
    BT Wholesale WBC (21CN)
    BT Wholesale SDSL
    BT FTTC
    BT FTTP
    Vodafone LLU
    TalkTalk (CPW) LLU
    Sky Broadband

    Strangely it doesn't mention Gigaclear who closed roads in our village for a week 3 years ago digging FTTP trunk routes to each house.....they want only £17/month for 200MB up/down fibre but without any phone line.

    Is it possible to get an independent VOIP service using our old BT landline number if we have bare broadband?

    EDIT - YES I THINK (Answered my own question)

    A

  2. #34
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    DELETED
    Last edited by andysdad; 13-06-22 at 11:21. Reason: Changed my mind

  3. #35
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    Used BT - never again, brainless f*cktards charged me £258 for 2 weeks' supply of internet and cut me off saying I had used my allowance...on an unlimited downloads contract! PlusNet is BT. Vodaphone when I cancelled my contract still tried to bill me for no supply without telling me I owed them anything, which they reported as a default on my credit score and took 6 months to notice (if you haven't already - check!) took 3 weeks to sort, no apology, or to the email from their customer services stating when I cancelled that I OWED NOTHING.

    I have Sky/Virgin here where I live in the smoke and plenty of others. Virgin is very expensive, but they have the best network. Sky uses Fibre near here, but no one can get close to the up/down of Virgin (no pun intended). Just renewed last week for £44 a month for the 500 gig package, didn't want the phone so left it off, and also being with O2 via mobile, I get those offers also. Had 2 outages in 18 months never more than one day, and no compo offered. The only issue was when I got them to re-connect, they disconnected my neighbour to give me their supply during lockdown and then disconnected me and reconnected them, it wasn't a very polite call that I made and was sorted out before I had to even get past the word inept.

    I needed the increase in data as my new job requires a lot of working from home.

  4. #36
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    BT has been stable for years for us (we've been on BT Broadband for 18 years!); it's just their pricing. I will try to negotiate, but asking for a £30/month reduction is unlikely to happen!

    Gigaclear offers 200MB up/down for £17, but I know they will ramp it up after the 18 month contract. They offer 300MB at £20, 500MB at £25 (with a free Smart Wifi mesh worth £90) and even 900MB at £49/month (perfect for gamers/porn hubs!)

    I will have to pay BT for email (£7.50/month - daylight robbery and so anti-competitive, yet OFCOM seems powerless to change it. You can have free access but only via a web interface, not IMAP).

    I am thinking of ditching the landline by going VOIP. You can keep your existing landline number, and if you use an adapter box, you can connect your existing house phones rather than using an app on your smartphone. VOIP package from VirtualLandline is £7.95/month for unlimited calls, and their Buzzbox is £49.95 to reconnect the home phones to the VOIP.

    All of the above means £31.45/month (plus £49.95 one-off) to get much faster broadband (FTTP) and free unlimited calls again, whilst keeping our email addresses and landline number.

    Saves us £360/year.


    QUESTION - Anyone got feedback on VOIP providers/technology?

  5. #37
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    Quote Originally Posted by andysdad View Post
    QUESTION - Anyone got feedback on VOIP providers/technology?
    Changing your landline over to VOIP only, you still have to pay line rental to the BT Empire, you will often find that in the small print.

  6. #38
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    Possibly true, but I'm going full fibre, so the copper line is redundant.

    Gigaclear DOES offer VOIP, but only where they have got the equipment fitted. Fortunately for me, my area is ready, so £9/month for unlimited calls to UK landlines and (I think, must recheck) mobiles. An adapter to link existing home phones is included FOC and they can port your existing landline number too.

    This is NOT publicised on their web page and NOT in their online ordering form. You must telephone to get it.

    So £17 broadband + £9 call package + £7.50 BT fee to keep email = £33.50/month. Happy at that.

    I could have reduced the BT package by £8.50 if you have a 700 minute limit/month. So still saving £20/month with much better speeds.

  7. #39
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    Quote Originally Posted by andysdad View Post
    QUESTION - Anyone got feedback on VOIP providers/technology?
    I'm fortunate to live in a village that has, in the last year, had fibre installed by B4RN as part of a community led project. B4RN will provide 1GB upload and download for £30 per month (edit, just remembered it went up by £3 last month). However, for the last year, whilst I've still been in contract with BT they have been providing this service for £5/month, this goes up to the full price when my contract with BT terminates in July.

    I'll be moving all my emails to outlook.com (I have my own domain so I need only to change who I forward emails to).

    For a VOIP service I will probably use Sipgate, but they do charge £30 to port a number. They provide a free service for incoming telephone calls, so I may just use my Mobile for outgoing calls, but they do have a very reasonable call plan for £9.95/month for UK phone numbers and mobiles. Fortunately, the Fibre router provided by B4RN has VOIP built in, so no adapter required to use existing land-line telephones.

  8. #40
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    We provide VoIP services (only to clients at sites that we operate so no good for domestic I'm afraid!) and charge £8/user/month + VAT with a call plan included.

    Sipgate's £9.95 is very reasonable and they are a company that's been around for ages and have a good reputation.

    As for the number porting - we get charged £20 for a number port so adding £10 on to that as an admin fee is also reasonable.

    With BT killing the PSTN in the near future VoIP is becoming more and more popular but I'd say it's probably worth getting it sorted out now as I reckon there's going to be a bit of a mad scramble for it when the switch off happens.

    The Sipgate Basic (the free plan) does allow you to make calls and do do call forwarding (you pay for the forwarded call) so if you only get very occasional calls on your landline then you might want to set up call forwarding to your mobile. You can always hang up and call them back as you probably pay less (if anything) for making the call on your mobile.

    That's probably who I would use if I was setting up a VoIP phone at home.
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    I think I left it in the cellar. Let me go upstairs and check. M. C. Escher

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  9. #41
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    Thanks for that - we've ordered the plan with Gigaclear - we're too old to change our spots and like having the handsets around the house, rather than mobile only (which we don't carry around the home).

    Leaving BT was interesting - been a phone customer for 30+ years, broadband since 2004. Not a single "thank you", "hope it goes well" comment. Just vacuous "are you having a good day" bollocks.

    Loyalty means absolutely nothing these days. BTW no mention that we (in theory) will lose IMAP access to our BT email addresses, which you might think is a key piece of info for most non-technical customers. No upsell to the £7.50/month Premium Mail either.

    I said "in theory" - a mate left BT 2 years ago, does not pay £7.50/month, still has full IMAP email from his old BT account......

    Interesting strategy using Sipgate's free plan; could go that way one day but ATM we can still afford the £9/month. Not saying that will hold, given reports of 14% inflation in the papers!

    I suppose one day there will be 10G or summit that means all homes get internet over the air.

    A

  10. #42
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    Quote Originally Posted by andysdad View Post
    Thanks for that - we've ordered the plan with Gigaclear - we're too old to change our spots and like having the handsets around the house, rather than mobile only (which we don't carry around the home).

    Leaving BT was interesting - been a phone customer for 30+ years, broadband since 2004. Not a single "thank you", "hope it goes well" comment. Just vacuous "are you having a good day" bollocks.

    Loyalty means absolutely nothing these days. BTW no mention that we (in theory) will lose IMAP access to our BT email addresses, which you might think is a key piece of info for most non-technical customers. No upsell to the £7.50/month Premium Mail either.

    I said "in theory" - a mate left BT 2 years ago, does not pay £7.50/month, still has full IMAP email from his old BT account......

    Interesting strategy using Sipgate's free plan; could go that way one day but ATM we can still afford the £9/month. Not saying that will hold, given reports of 14% inflation in the papers!

    I suppose one day there will be 10G or summit that means all homes get internet over the air.

    A
    I telephoned BT yesterday and gave the required 30 days notice to cancel my Landline, Broadband, and 700 minutes/month call plan. I explained that I was also cancelling my mobile but confirmed with them that as I was not in contract I could do that any time. They were very good and helpful. The handler I spoke to asked why I was leaving and when I explained my current fibre contract and cost he said he couldn't blame me for switching. He did explain about how I would lose IMAP access to my email but would keep my webmail access providing I accessed it regularly, he also informed me if I paid £7.50/month I could keep IMAP access. I also got an email explaining this.
    Regarding the mobile he asked what I intended to do and then offered me a 24 month contract with EE with unlimited minutes, unlimited texts, and 10GB/month data for £8/month (i.e. a 20% discount for 24 months). Having already shopped around I knew I could do slightly better, but as he could set it up there and then it was going to save me hassle later on I decided to go with it. Plus, I've been happy with the coverage from BT, which uses the EE network.
    I'll have to pull my finger out now and set up my SipGate account so I can port my landline number to them!
    I've already copied my emails to my Outlook.com account, there was nearly 3GB of data in there so that took some time!

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