Not me.. but my eldest daughter…
2009 Qashqai parked unattended outside house ( no parking restrictions)
council bin lorry reverses out of cul de sac and hits her car.
she contacted insurance, someone calls her back, and says she’s entitled to a courtesy car…. No mention in the call about how big a car she is covered for….
218 BMW is delivered, which she has for a month , and is then returned when she gets her qashqai back from repair ( council liability)
a month later she gets letters stating that the full cost of the courtesy car is not being covered by the insurance company
Then she gets phone calls from a debt recovery solicitors stating that they needed her permission to pursue for the cost , and that there was no evidence forthcoming that she was offered a cheaper car and Daughter says she has texts offering the BMW and no other car was offered.
she has a text from Ageas insurance saying ‘thankyou for your claim’
providing a claim number
anyway…. She gave permission for the debt recovery firm to pursue the issue for full payment ( I understand it was about £50 a day for a month or so that they were arguing about.)
shes now had another letter saying it’s going to court and she needs to provide bank statements and bills to prove she did not have the means to pay the extra for the BMW
I can’t see what difference it makes if she had funds or not….it was not her fault and it should be immaterial if she could afford to pay….
she insists she did not turn down the offer of a cheaper car . Aparrently the insurance company are saying she was offered a cheaper car and she refused it ….she says this did not happen., and no other car was offered … they would not provide any proof that she was indeed offered a cheaper car.
I don’t know what to suggest to her other than speak to a solicitor ?
I get the impression she’s being screwed over by someone
has anyone got a useful input that could assist
2009 Qashqai parked unattended outside house ( no parking restrictions)
council bin lorry reverses out of cul de sac and hits her car.
she contacted insurance, someone calls her back, and says she’s entitled to a courtesy car…. No mention in the call about how big a car she is covered for….
218 BMW is delivered, which she has for a month , and is then returned when she gets her qashqai back from repair ( council liability)
a month later she gets letters stating that the full cost of the courtesy car is not being covered by the insurance company
Then she gets phone calls from a debt recovery solicitors stating that they needed her permission to pursue for the cost , and that there was no evidence forthcoming that she was offered a cheaper car and Daughter says she has texts offering the BMW and no other car was offered.
she has a text from Ageas insurance saying ‘thankyou for your claim’
providing a claim number
anyway…. She gave permission for the debt recovery firm to pursue the issue for full payment ( I understand it was about £50 a day for a month or so that they were arguing about.)
shes now had another letter saying it’s going to court and she needs to provide bank statements and bills to prove she did not have the means to pay the extra for the BMW
I can’t see what difference it makes if she had funds or not….it was not her fault and it should be immaterial if she could afford to pay….
she insists she did not turn down the offer of a cheaper car . Aparrently the insurance company are saying she was offered a cheaper car and she refused it ….she says this did not happen., and no other car was offered … they would not provide any proof that she was indeed offered a cheaper car.
I don’t know what to suggest to her other than speak to a solicitor ?
I get the impression she’s being screwed over by someone
has anyone got a useful input that could assist