Deleted account 221212001
Registered user
- Joined
- Jul 14, 2018
- Messages
- 23
- Reaction score
- 4
Not everyone will have experienced the incompetence of Garmin UK, (damn I've given the game away), but if you have had cause to contact Garmin, how did you get on?
I've been attempting for approximately 2 weeks to have an issue resolved with the mapping software on my Montana 700i which set me back the princely sum of £800+. Simply the mapping on it will not locate postcodes, which to me is a rather fundamental part of owning a satnav!
I know there are other means to locate addresses, coordinates, what3words, street names etc but a postcode is surely an expectation. Garmin have confirmed they are aware of the mapping bug and that it only affects some of the maps but don't seem too concerned over it and have provided a solution by saying if you wish to perform a postcode search, take out the map card and then the pre-installed maps will work. (There's a conflict in the various maps provided on the device).
I rang Garmin UK this morning to cancel the Inreach system and get a refund for a recent invoice, they insisted I had to call Garmin US which I did this afternoon and within 5 minutes they had reviewed the invoice, reimbursed me and the job was sorted.
Why can't Garmin UK be as efficient with the mapping issue?
I've been attempting for approximately 2 weeks to have an issue resolved with the mapping software on my Montana 700i which set me back the princely sum of £800+. Simply the mapping on it will not locate postcodes, which to me is a rather fundamental part of owning a satnav!
I know there are other means to locate addresses, coordinates, what3words, street names etc but a postcode is surely an expectation. Garmin have confirmed they are aware of the mapping bug and that it only affects some of the maps but don't seem too concerned over it and have provided a solution by saying if you wish to perform a postcode search, take out the map card and then the pre-installed maps will work. (There's a conflict in the various maps provided on the device).
I rang Garmin UK this morning to cancel the Inreach system and get a refund for a recent invoice, they insisted I had to call Garmin US which I did this afternoon and within 5 minutes they had reviewed the invoice, reimbursed me and the job was sorted.
Why can't Garmin UK be as efficient with the mapping issue?