Results 1 to 10 of 10

Thread: Denali UK poor customer service?

  1. #1
    Member
    Join Date
    Feb 2019
    Location
    North Wales
    Posts
    17

    Denali UK poor customer service?

    Has anyone else experienced extremely poor and slow service or deliveries from Denali UK recently? After ordering a £700 bundle they sent light and sound bomb in a plastic bag, which arrived with dented boxes inside (albeit wrapped in a sheet of bubble wrap), then I was met with silence when enquiring about the rest of the bundle, nobody was answering the phones.

    After a couple of emails I got a reply to say that stock were low as the US parent company was being taken over and deliveries were affected. So, I received lights and horn but no brackets/mounts or cansmart.

    That's pretty rubbish in these times. I want to fit the stuff after its been delivered not for it to sit idle on a shelf!

  2. #2
    looking over the edge Click here to find out how to Subscribe
    Join Date
    Mar 2011
    Location
    sutton, surrey , england.
    Posts
    3,616
    sounds like they have been brought out by Italians....

  3. #3
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jul 2018
    Location
    West Yorkshire
    Posts
    2,148
    Did you consider ordering from Steve at the Bike Thing? He's an authorised distributor for Denali as I understand it.

  4. #4
    Subscriber Click here to find out how to Subscribe
    Join Date
    Oct 2009
    Location
    Perth, scotland
    Posts
    387
    Asked for help from Denali (where I bought the bundle) … no response. Tried Steve and he responded quickly.. checked a screenshot of my programming and put me right. I’ve bought an Innovv camera system from him and had similar good service. I’ll let you guess who gets my recommendation.

  5. #5
    Member
    Join Date
    Feb 2019
    Location
    North Wales
    Posts
    17
    Quote Originally Posted by Wes Tripp View Post
    Did you consider ordering from Steve at the Bike Thing? He's an authorised distributor for Denali as I understand it.
    No, as I wasn't aware of him before now, thanks! Although a bit too late for me.

  6. #6
    Subscriber Click here to find out how to Subscribe
    Join Date
    Feb 2022
    Location
    Berkshire
    Posts
    433
    Is this the Denali shop in Wales by any chance? If so, then yes, poor handling is unfortunately the experience i've had when things haven't gone right.

    I ordered some Orange lenses for my DM lights from them (as they were the only ones showing stock). After a week of them not arriving i enquired as to where they were and was told none were in stock, and they were awaiting a delivery. Which they didn't know the date of as the container was stuck at the port......i had to chase up every couple of weeks to get updates. Communication does not appear to be a big strength.

    I ordered my Denali bits from NippyNormans - had to return my S4 light bundle and after returning mine (FOC) a new set were sent out boxed up within a couple of days.
    2013 R1200GS LC, Blue

  7. #7
    Member
    Join Date
    Feb 2019
    Location
    North Wales
    Posts
    17
    They're in Swansea. They had a D4 light bundle for sale, further down it stated if you order a soundbomb as well we'll include a mounting bracket. I did; they didn't...

    Mentioned to them last week that they have a shiny new website. and 1st page says Winter 2021 New arrivals, still the same!

  8. #8
    Subscriber Click here to find out how to Subscribe
    Join Date
    Feb 2022
    Location
    Berkshire
    Posts
    433
    Unfortunately they aren't great at that, which is a shame! Hopefully you can get it sorted out without too much bother.
    2013 R1200GS LC, Blue

  9. #9
    Subscriber Click here to find out how to Subscribe
    Join Date
    May 2006
    Location
    Stoke on Trent
    Posts
    14,668
    I used Steve at A bike thing……very quick service and also quick with support when I was struggling with a part of the set up.

    Fat blokes bounce better

    "The human race is being overun by muppets, it's like fraggle f*ckin rock down here!!!"

    flipfly - Dec 2012

  10. #10
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jun 2022
    Location
    Swansea
    Posts
    3
    We're not related to the "Denali shop" in Swansea, but do offer a better service - https://motowales.co.uk/product-category/denali/ .

    Kind regards,

    Roger - #MotoWales

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Anyone attending a Ride Out or Event organised through the UKGSer Forums does so at their own risk.
UKGSer.com or anyone organising an event posted here will not be held responsible in any way for damage or personal injury sustained while attending any such events.

Members attending any such event do so at their own risk.

The text, images, graphics, sound files, animation files, video files, and their arrangement on this Website are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites without prior written permission.

Disclaimer: Use or depiction of the BMW logo or trademark throughout this web site is for illustrative and editorial purposes only, and to the benefit of the trademark owner, with no intention of infringement of the trademark.

The UKGSer Forums may include adult content for which it cannot be held responsible. Your use of this website constitutes acceptance of the UKGSER network privacy policy



UKGSer is....

"A vent, a source of info, a source of bullshit, a source of humour and in the coming months, possibly a source of sanity." Big Lad March 2020

"I have always known this community is full good people even if most of you cover it up with piss n vinegar" Chad 2018

"Its about being a grown up hooligan - and if that means a dark visor, remus open pipe and a bit of speeding out of town then all well and good" Kaister 2005