I lifted this piece from Facebook, first penned by a Gary Hyett, two days ago.
I have no connection with Hyett, nor with Garmin / BMW but some might find it useful, assuming that it’s all factually accurate.
Hi, My Nav 6. story. I replaced my nav 5 for a 6, 2 years ago. I had the original grey screen background one fail after 12 months which was replaced with the dark background 'make life a ride' model. This failed after 6 months and was again replaced. When I say failed I mean that the occasional ghosting / screen jumping gradually gets worse to the point that it becomes unusable despite any amount of care and cleaning. A replacement then failed again recently, outside of the original 2 year warranty, but after an appeal to replace, BMW authorised the local dealer to replace. This is where it gets interesting! The local dealer said he had no idea how old the satnav was in the box on his shelf and it may fail again. He suggested I appeal direct to Garmin UK for a replacement to the latest version they had as he had learnt that garmin had now found a solution to the problem and the latest batches should be ok. So that was what I did.....and without any fuss they agreed an exchange. Interesting to see that what I have received is a recertified replacement in a brown box without any accessories of the original grey background style! I guess it's possible they have found a fix that applies to both version 1 and version 2 of the nav 6. It comes with a 90 day guarantee. Or have I been fed a nice story that saved Bmw the replacement??? Time will tell... Its a great product when working but a disgrace to both BMW and Garmin that they continued to sell a product that they must have known (or still know?) is not fit for purpose. In the meantime I have been using the connected App. Alright as a backup but no where near the features of the Nav 6 (I plan routes on myroute app) and I don't really want my phone on the handlebars. Finally I am a member of a club with a large number of bmw owners. Some have had no problems....but they may be those who have relatively low annual mileage.
I have no connection with Hyett, nor with Garmin / BMW but some might find it useful, assuming that it’s all factually accurate.