- Joined
- Jan 9, 2004
- Messages
- 23,695
- Solutions
- 3
- Reaction score
- 2,307
This one is driving me nuts - hoping someone might be able to help.
Apple TV 4K works fine with all other apps (Netflix, ITV, BBC etc)
Amazon Prime, however, allows you to scroll through the programs, search etc and recognises the account and all that good stuff BUT when you try to play anything it comes back with the massively unhelpful "something went wrong" error message and won't play anything.
I have:
Updated the Apple TV to the latest version
Logged out of Prime and back in
Deleted the Prime app and re-installed it.
Force quit the Apple TV
The behaviour remains unchanged.
Just to add a layer of complexity, I also run a Pi-Hole with Unbound but I have disabled this, whitelisted all the Amazon domains that were being blocked and it still has made no difference.
I've also managed to play Prime successfully on a phone connected to the same WiFi network before I disabled Pi-Hole and it worked just fine.
I'm at an impasse. Can't think of anything else to try. Did a YouTube search and they all suggest all the things I've already tried.
Any suggestions?
Apple TV 4K works fine with all other apps (Netflix, ITV, BBC etc)
Amazon Prime, however, allows you to scroll through the programs, search etc and recognises the account and all that good stuff BUT when you try to play anything it comes back with the massively unhelpful "something went wrong" error message and won't play anything.
I have:
Updated the Apple TV to the latest version
Logged out of Prime and back in
Deleted the Prime app and re-installed it.
Force quit the Apple TV
The behaviour remains unchanged.
Just to add a layer of complexity, I also run a Pi-Hole with Unbound but I have disabled this, whitelisted all the Amazon domains that were being blocked and it still has made no difference.
I've also managed to play Prime successfully on a phone connected to the same WiFi network before I disabled Pi-Hole and it worked just fine.
I'm at an impasse. Can't think of anything else to try. Did a YouTube search and they all suggest all the things I've already tried.
Any suggestions?