I think that the problem here was the written word, does not portray the true intention of what you mean.
I can now see that you do have the experience in working on the machines, and that is quite evident from some of your comments, but it may just be me, but when I have dealings with a given service provider, that forms my opinion.
I wish you well in the future, and should I ever make it back up to port sunlight I'll buy you a pint.
Neil