396 issues

[Allan Davies]

As above really..was passed the 396 from a family source. AL will sort type thing
Anyhow it won't find Satellites...done the reset, master reset etc..battery good, charges great...even done the Satellite cold start feature. Nothing nowt feck all...
Next option is to phone garmin..
Any opinions please

 

[wessie]

take it outside

 

[Wapping]

zūmo 396 - My device is not acquiring satellite signals

www8.garmin.com

take it outside

Excellent advice

PS Check the device is not set (or stuck on) ‘Indoor use’.

 

[Allan Davies]

Done all that guys..started my XT next to it, to compare...this is the unit after hard reset, and cold start, also had been in the garden for 15 mins...

 

[EVskij]

Done all that guys..started my XT next to it, to compare...this is the unit after hard reset, and cold start, also had been in the garden for 15 mins...

Toss it in the bin.

 

[John Armstrong]

Have a look at where the map thinks it is, if it's a long way away, that'll slow down the acquiring time.

Is the software up-to-date according to Garmin Express?

Just trying to think of things that it might be instead of the satellite system in the 396 being broken.

If nothing else, then contact Garmin to see how much an exchange would be?

 

[Allan Davies]

Cheers
It thinks I was in London last...hopefully get onto Garmin Express tomorrow..son doing GSCE on comp plus gaming all weekend...I think I may need more than 30mins he said he would give me

 

[Yarkto]

See p.m's

 

[Hann]

"396 issues"
I thought this was going to be a list of problems you`ve asked the dealer to look at after buying a new BMW.

 

[Allan Davies]

After loads of help from Yarkto, it seems that there is or may be a problem with the aerial, as it updates etc just can't find satellites...so since the battery is non removable, its time to take it apart to look see...just need to find the precision screw driver set I put in a safe place...
Cheers for your replies..one plus is, I now have a spare Garmin USB lead and zumo case at the very least

 

[Pootler]

I had some problem a few months ago with my 395 it thought I was in Barrow when I was in Clitheroe. I have known some similar interference problems when close to steep hills and tall buildings and also close to radio transmitters and radar installations.