My bike, insured via BeMoto, was nicked overnight 15th December. Spoke with their 24hr helpline 0600 that day and gave the Police reference number.
Two days later I received the crime number so forwarded it to BeMoto. Save for an automated email from 4th dimension the same day I received no further communication. Phoned BeMoto on the 29th for an update to be told they were waiting for the crime number from me…no biggie, gave it again and said I hoped comms would be better now the Christmas period was over. BeMoto advised everything was now in the hands of the underwriters, LV.
That afternoon I was called by the LV assessor. A good and reasonable conversation / debate followed with both of us researching the internet for similar bikes and advertised values. A reasonable price was agreed.
Two days later, Saturday, a cheque for the full amount arrived in my letterbox. Uploaded via my banking app to my account and it’s now all sorted.
Other than the small miscommunication at the outset I’m very happy with the process. I know I’ll be stiffed come renewal but it’s good to know I received a service I hoped for when taking out the cover.
In future, I will check who the underwriters for a policy are. My experience with Zurich/AXA/LV have all been positive over the years with regard to efficiency and process.
Two days later I received the crime number so forwarded it to BeMoto. Save for an automated email from 4th dimension the same day I received no further communication. Phoned BeMoto on the 29th for an update to be told they were waiting for the crime number from me…no biggie, gave it again and said I hoped comms would be better now the Christmas period was over. BeMoto advised everything was now in the hands of the underwriters, LV.
That afternoon I was called by the LV assessor. A good and reasonable conversation / debate followed with both of us researching the internet for similar bikes and advertised values. A reasonable price was agreed.
Two days later, Saturday, a cheque for the full amount arrived in my letterbox. Uploaded via my banking app to my account and it’s now all sorted.
Other than the small miscommunication at the outset I’m very happy with the process. I know I’ll be stiffed come renewal but it’s good to know I received a service I hoped for when taking out the cover.
In future, I will check who the underwriters for a policy are. My experience with Zurich/AXA/LV have all been positive over the years with regard to efficiency and process.
